Customer Testimonials
Timely service with updates , as the service was being performed . At the end the car wash was the icing on the cake .
Efficient service and customer service friendliness. I highly recommend the dealership for service I appreciate the service update videos as well.
Good customer service go visit them good Honda is the best , keep it up the good work
I think this has been the best customer service I’ve ever experienced at any company—amazing.
OK I'm trying to find 15 words that describe how I feel about Honda of Fort Myers. But its early morning for me and I haven't had my coffee yet. But my Service Advisor Malachi has been very nice to work with.
Comfortable and successful It was very comfortable and successful as I leased a car Now
5 star service, everyone went above and beyond from the moment we drove in til we drove off
They did the work as needed just was a bit long tho Took more time than I expected
The service department is top notch. Leo the service writer was on top of everything keeping me informed of the repair and the issue that had with part being out of the box. Leo and the tech had the part overnighted and gave me a loaner
Very friendly and knowledgeable and people centered. I felt very comfortable like we were part of their family. I'm going thru a lot with my husband and his dementia and needed their expert advice on how to sell my two cars and get us into another. They all worked as a team to make it happen. I feel as tho a load has lifted and that they cared through their patience with me during this very difficult time in our lives.???? thank you and hugs to Mallory in sales
Easy check-in at my scheduled appointment. All of the employees I met were amazingly nice. The waiting area was large and very comfortable. Having wi-fi allowed me to be able to take care of my projects while I waited. Loved my experience.
Very polite and courteous The representative I worked with was very polite, respectful, and courteous
From the time I pulled in till the time I left I received attention. My service advisor was sincerely taking care of my needs for car at dealership. If the other employees are as good as him, you can’t go anywhere else. Great experience!
Orlando Torres always goes above and beyond to meet my needs whenever I need help from the maintenance of my car all the way to the most simplest of services. Fort Myers Honda is always there for me!
Excelente servicio y una atención rápida y las personas son muy atentos con los clientes
The problem with my car was fixed in one visit and very efficiently by the mechanic. They kept me informed through the process.
Collin Quigley made my recent Honda service visit a great experience. He was friendly, helpful, and made sure everything went smoothly. I really appreciated his excellent service!
Kellsie was exceptional. The best service advisor I've had at this Honda Dealership in years. She went out of her way to ensure I didn't have to wait long and get me a loaner without even having to ask.
Smoke and mirrors with pricing and interest rates. Nice people poor process. Just do better
I had a wonderful experience at Forty Myers Honda and can't wait for my next visit.
Service was quick. Service tech video was explanatory and thorough. Service advisor correspondence was timely.
After ny last purchase, I was not totally satisfied with the service. I had concerns regarding the purchase, but had a difficult time reaching the finance manager and salesman. I feel a little uneasy about the honesty of my purchase. I had an issue with the cleanliness of my vehicle that was not addressed to my satisfaction. I've had my vehicle for a little over a year and have had to buy a battery. I'm just a little unsettled about this purchase.
Not that bad of an experience. It was time consuming for the sells person to find keys for the different model SUV I was interested in.Also not enough cubicles for the sells personnel.But overall good experience .
My experience was great, thank you. I appreciated Alex's help very much. He was great to work with.
Regular customer with always a '5' experience. This time was told I needed an alignment just a few days after I had the alignment checked at another shop that replaced my tires and performs free lifetime alignments. The rear alignment didn't even register on the machine. The service advisor told me I needed an alignment. I showed him the recent days old report and he nicely drove my car back over the machine and then told me there was something wrong with the machine. Hoping you've fixed this issue and are not advising customers to get an alignment they ... Read More DealerRater - Nov 10, 2026
Smooth, quick and efficient service, no complaints. Reasonable price with coupon. Thank you for offering coupons
3-4 days after sign in new lease Honda came out with a $1,000 incentive. Would’ve been nice if they told a customer since 2013 that this was coming. I will never be convinced that they didn’t know. By the way, our current lease at the time was not due until the end of February 2027!
10 am appointment, I received a message my car had not been looked at yet but was going in shortly after I left a VM about no contact. . I picked the car at 2:15 pm. It never even went into the shop!
Overall a very good experience. The dealership is nice and the people working there do too.
Fort Myers Honda has been my main go to dealership for the last two years when it comes to servicing my vehicle. Prior to that, it was Port Charlotte Honda. Unfortunately, PC Honda has more than under performed one too many times for me to consider them again. Fort Myers Honda on the other hand is getting better every time. Sebastian was an absolute pleasure to work with after a major oops performance by PC Honda. Neremie has been my advisor as well, and he’s been phenomenal. I appreciate his
straightforwardness with a high level of professionalism. Transparency has ... Read More DealerRater - Nov 9, 2026
My service agent Ray was insightful, efficient and took his time with my vehicle. I will definitely be returning.
Muy excelente su servicio y sus agentes también y si volviera a hacer algún cambio de carro volvería a solicitar sus servicios excelente 5 estrellas
Mr. Michael is very professional, the work in the workshop is very complete and detailed.
It is unfortunate that Dealerships do what they do ! They are unnecessarily stressful places for both employees and customers. They eventually did the right thing for me but they like to play games with what they promise and mess with the fees. If you are not careful you will end up paying the same fees twice. My car procurement, prep and transaction should have taken half as much time had they not tried to make an extra couple hundred bucks on me !
Great service. Fast and very profesional. My representatives kept me informed at all times during the service
I felt the Service advisor, Leo Padilla, was sincere and trustworthy when dealing with me. The greeting lady who directed my car to the front of the service bay was friendly and attentive to my needs. I had an issue with starting car and was told to bring C-RV right in for repairs. Again, Leo is the person I will deal with in the future.
My sales rep never showed up for the appointment. Got another rep who was fine, but the car I came to buy was sold that morning. The manager did the right thing. Offered me a brand new vehicle for the price of the pre-owned I was the to buy. Everything worked out from there.
In for recall completed in a timely manner Happy with the service provided to me
Extremely professional. Everything was done right. My car was repaired and the needed upgrade was done.
Very responsive on answering questions and getting me going again. Excellent advisor to work with.
I felt like the purpose of the visit was completed to my expectations. Malachi was thoughtful and considerate, communicated what was needed and how it would be completed in a professional way.
Quick, easy & efficient!! Abe was very kind and knowledgeable and the financial team was a pleasure to work with
Matthew from Honda of Fort Myers kept me updates as to the progress of the service. He also mentioned services that would be needed in the near future
On time for completion. Professional explaining of the repair. He is very knowledgeable and gives detail.
Honda’s helpful, understanding team went above and beyond, working hard to fix my car quickly.
Malachi Garcia greeted me immediately upon arrival. He got me checked in for my recall appointment, and kept me updated. Very attentive and professional. I did notice that you have his name listed on this survey as Michael, not Malachi, and suggest that be corrected.
Andre was Great to deal with, if I text him he’s right there & happy to help
Great place to get an oil change. The customer service is excellent. I will be back
Everything was done quickly and easily! Neremie was great to work with!! No issues, only thank you for a job well done!
Fairly straightforward process I think it takes more time than it should ! Faster turnaround would be better
García was amazing he helped me out through at honda and while I was home super good guy, if i ever need help I know who to go to for amazing service
Every single person there is very friendly and helpful, plus they provided a lift ride home and back when my car was done being serviced. They you for such great service.
Oil change took two hours and they didn't even run my car through the car wash .
Ray sent me a video explaining the service performed on my vehicle and going over all the details. I really appreciate him taking the time to keep me informed!
Micheal Garcia,was friendly and helpful.He did a good job!Give him a raise!!
Shemar Robinson from the service department provided great customer service. He met me rightway to register my vehicle for service. He was able to provide me with an accurate wait time and updated me multiple times on the vehicle being serviced. I've always had a good experience with Honda of Fort myers, but I felt Shemar went above and beyond.
He was very helpful and explained clearly what needs to be done in my car.
Too long to get paper work done. Follow up is horrible. I have been trying to get a real person on the phone for over 3 hours. Called all the extensions only to leave a message. And of course nobody calls back. Very poor . What if I wanted to buy another car?? Yup,I would go some else.
Matt took good care of me and had my car ready to go in about an hour
This is by far the best car purchasing experience I have ever had. Robert Arena is exceptional and the transaction went seamless. Robert and the team took care of everything that needed to be done including all the transfers and answering all questions. We came to a deal quickly. I highly recommend Honda of Fort Myers and Robert Arena.
Easy Getting an appointment. Michael was great with maintenance advice. The wait till the service was good.
Orlando was great! He explained everything that was needed for maintenance on my car. My car was serviced quickly. Thanks
The service department communicates well with customers and I have been pleased with their quality of work. However be careful with the sales department. In my experience their practices were unethical and questionable. They will play with the numbers and double charge you for fees if you are not alert.
Michael was the best. He fought to get our seat frame covered by the warranty.
Friendly, professional, expedient, knowledgeable. Polite. I would recommend Honda service for all of your sevice needs.
Ever since my first experience leasing this Honda Ridgeline I was handled professionally and courteously. I would recommend anybody who is either buying or Leasing to give Honda of Fort Myers a chance first. I found them to be honest and straightforward.
Excellent service with a detailed explanation what was done on the vehicle. Excellent service with a video explanation from the mechanic what was needed and what was done on my vehicle
Everything really good the salesman very good and they help me a lot with the car
Jerred was outstanding. Worked hard to make the deal. We traded in 2 vehicles and purchased 2 vehicles.
It was smooth and easy. Inwas jn and out quickly. Our visit was smooth and easy, we were in and out quickly.
Matt was very courteous and professional. He also took care of two recall issues on the vehicle.
Tech person was great. Had a great experience as expected. Kept me informed, was knowledgeable of all concerns.
My first time for service at this location. I was impressed with the service and the facilities. Clean and comfortable wait area. I was in for a simple Oil change and tire rotation. I plan on using them for any future service needs
It was my first time to this dealership. The service shop experience was great other than I didn't like the unrequested windshield evaluation and attempt to sell me a windshield replacement I don't want. Yes, my 12-year-old windshield has a few small stone chips but there are no cracks nor obstruction of vision and no need of replacement. I have 35 years of experience in the automotive and insurance industry and see pushing windshield replacements as a gimmick mainly to increase revenue.
Jose was helpful from start to finish. Explaining the amenities of the vehicle was very important to me
I had Leo as my service agent. He was great! Explained all details I had questions about. Great service experience!
I was greeted as soon as I arrived. I had an appointment for an oil change. Since I'm hoping my '21 Honda CRV will last a really long time, I always want suggestions for good upkeep. Leo was very patient in helping me to understand the recommendations. The waiting area was very comfortable.
Good customer service rep and technician. What is annoying is they take time to video condition of various items on the vehicle. However there was a small amount of corrosion on the battery so why couldn't the technician clean it as it would have taken a few minutes. I was spending over 400.00. Also the service writer had to apologize for not clearing the water off the car as they were using a compressor the size you would use in your garage instead of a commercial quality unit.
My Service Advisors Orlando and Alex were gracious and professional. I am extremely satisfied with my Service!!!
Very good, been coming there for 20 years Great accommodation for waiting, movie room, restaurant, silent room, really the best
Neremie was very nice and professional. When I look around the dealership, everything looks very efficient.
I waited for my car while the oil was changed and was treated with respect and courtesy throughout the process.
I arrived early for my appointment, but Honda Service Department took my vehicle in as soon as I drove up. Service was done quickly, which was greatly appreciated.
Had appt, they took me in right away and didnt wait that long. This was on Sunday afternoon
Very quick and easy They helped me very quickly and made it very simple They helped me very quickly and made it very simple and no charge amazing
I always am met with amazing customer service when I have my vehicle serviced at Honda of Fort Myers.
Neremie is an asset to the service department at Honda of Fort Myers. He always goes above and beyond and most of all he truly cares about his customers.
Easy getting an appointment. The service rep. Kept me informed as to what is needed.
Mike was great and got me in and out quick and let me know what issues I had
Excellent service and experience. Fast and reliable. Customer service is very good. Will recommend it.
The person who helped me was a 10 out of 10 the time it took was 10 out of 10
My car went in to a mechanic at a timely manner. Work was done quickly. I thought I was having trouble with the transmission or maybe the starter even. Chris, my mechanic, went out on a test drive with me and figured it out in no time flat. My description of the problem was never ridicule nor was I ever treated condescendingly. I've interacted with Matthew before, and I found him just as efficient, knowledgeable, and support supportive as I did the first time. For big repairs, I will be using Honda Fort Myers. And I have to drive ... Read More DealerRater - Oct 28, 2026
Good service Good service with excellent Description of labor. Good service with excellent description and video of the work done on my car
Timely Dealership, what's clean?Jay was professional. And got my car in and out in a timely manner
I will not go back to this dealership. The cost was outrageous. Over $300.00 for a gas cap.
I wish they would of given me an extra key fob. Now I have to replace one. $$$
I like the people and service but the prices are getting very high. Almost to the point were sometimes i have to find a alternative place for my service due to cost.
Todo el trato fue excelente ,fue bien amable y me tendió bien ,por esa razón con personas como él es bueno recomendar la Honda ya que el trato es maravilloso
Chris was a great sales man- he listened to what I wanted and made it work. Mr Leon is a gem. I was ready to never give Honda my business but between, Chris, Mr Leon and cam finance manager they turned a negative experience to a positive
I enjoy visiting and getting my cars serviced there. The advisors and techs are very knowledgeable.